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Privacy Policy

Baldwin Preaux Wash (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1) Information We Collect

We may collect the following types of information:

A. Information you provide

  • Name, phone number, email address

  • Service address and/or billing address

  • Service details you submit (type of cleaning, photos, notes, gate codes, etc.)

  • Communication preferences (SMS/calls/email)

B. Information collected automatically
When you visit our website, we may collect:

  • IP address, browser type, device type, operating system

  • Pages viewed, time spent, click activity, referral source

  • Approximate location (city/state) based on IP
    This data is typically collected using cookies, pixels, and analytics tools.

C. Information from calls and messages

  • If you call or text us, we may keep records of communications for quality, training, and customer service.

  • We may use call tracking numbers or messaging platforms to manage leads and scheduling.

2) How We Use Your Information

We use your information to:

  • Provide quotes, schedule service, and complete jobs

  • Communicate about appointments, changes, estimates, invoices, and follow-ups

  • Improve our services, website, and customer experience

  • Send promotional offers (you can opt out anytime)

  • Prevent fraud, abuse, or unauthorized activity

  • Comply with legal obligations

3) How We Share Your Information

We do not sell your personal information.

We may share information only as needed with trusted service providers, such as:

  • Website hosting and analytics providers

  • CRM/lead management tools

  • Payment processors and invoicing platforms

  • Scheduling/dispatch software

  • Advertising platforms (for conversion tracking and ad performance)

These providers are only allowed to use your information to perform services for us.

We may also share information if required to comply with law, court order, or to protect rights/safety.

4) Cookies, Pixels, and Analytics

Our website may use cookies and similar technologies (like Meta Pixel or Google Analytics) to:

  • Understand how visitors use the site

  • Measure ad performance and conversions

  • Improve site functionality

You can control cookies through your browser settings. Disabling cookies may affect some site features.

5) Text Messages (SMS) and Email Marketing

If you submit your phone number or email, you may receive messages related to:

  • Quotes, scheduling, service updates, invoices

  • Occasional promotions or follow-ups

Opt-out:

  • SMS: Reply STOP to unsubscribe (if applicable)

  • Email: Use the unsubscribe link (if applicable)
    Message and data rates may apply depending on your carrier.

6) Payment Information

If you pay us online, payments are typically processed through third-party payment processors. We do not store full credit card numbers on our servers. Payment providers handle your payment details under their own privacy policies.

7) Data Retention

We keep personal information only as long as needed to:

  • Provide services and customer support

  • Maintain business records (quotes, invoices, job history)

  • Comply with legal and tax requirements

8) Security

We take reasonable measures to protect your information. However, no method of transmission or storage is 100% secure, and we can’t guarantee absolute security.

9) Your Choices and Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we have about you

  • Correct inaccurate information

  • Request deletion of your information (subject to legal/business record requirements)

  • Opt out of marketing communications anytime

To request changes, contact us using the info below.

10) Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect information from children.

11) Third-Party Links

Our website may link to third-party sites (reviews, payment portals, social media). We are not responsible for their privacy practices.

12) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13) Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

Baldwin Preaux Wash
 2545 Ashburn Ln, Foley, AL 36535
Phone: (251) 978-5503
Email: info@baldwinpreauxwash.com

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